How do I request support?

 Submit your request through:


A) SaxoTrader
B) SaxoTraderGO
C) Service Center

A) Contact Support from SaxoTrader:

Login to SaxoTrader with your Live account User ID and Password
 
           

Follow below steps: 

  1. Contact Support
  2. Create Case
  3. Classification (Mandatory) select the one best suited to your query
  4. Description (Mandatory) type in your question
  5. Details  additional information
  6. Upload Files (Documents, Images, Log Files,...) were required
  7. Submit Case


The Case will be created and assigned to the relevant team who will reply through the same Case. You can get an overview of you Cases from My Cases.

B) Contact Support from SaxoTraderGO

Login to SaxoTraderGO with your Live account User ID and Password:
    
          
 
Follow below steps to complete the Contact Support form:
  1. Account
  2. Contact Support
  3. Subject (Mandatory) type in your question
  4. Message  additional information
  5. Attach Files (Documents, Images, Log Files,...) were required
  6. Submit
Follow up on your ticket/case from My support tickets available in the same view.

C) Contact Service Center

You can contact our Service Center directly on +44 (0)20 7151 2099 or email ServiceCenter@saxoworld.com.

The value of your investments can go down as well as up.
Losses can exceed deposits on margin products. Please ensure you understand the risks.

Did you check our Support Center?

We have a rather exhaustive list of frequently asked questions about how to open an account, our trading products and platforms.

Go to   Support Center

Ready to trade?

You are just a few clicks away from experiencing online trading with Saxo Capital Markets.

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The value of your investments can go down as well as up.
Losses can exceed deposits on margin products. Please ensure you understand the risks.

 
Saxo Capital Markets UK Limited is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 551422. Registered address: 26th Floor, 40 Bank Street, Canary Wharf, London E14 5DA. Company number 7413871.

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